Its a complaint about their lamentable lack of operators to Revenue impacts the experiences featured on this page, Ferry cancelled without warning : not offering refunds, only travel vouchers. Which is impossible. The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). Please, The subscription details associated with this account need to be updated. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Experience on board was good - adequate if not luxurious, pricey but OK! Some dont cover strikes at all. Before your trip, take out adequate travel insurance that includes cancellation and curtailment cover. Dear 'SuzanneL44', Due to the COVID-19 pandemic our passenger services have been suspended until 15 May. Savings of up to Far too expensive overall ,food especially dreadful on Galicia ,sailing from Bilbao to portsmouth.and cabins overpriced,could get a comfortable hotel room for what we paid for inside cabin ! Dear 'Caergeiliog', I am sorry to read that your sailing was affected by the suspension of our services. Exploring Venetian Waterways by Boat and Bicycle, Venice, Beware UK passport renewal and holiday scams, Accommodation Review: Bude Coastal Resort, Cornwall, Travel Guide: El Salvador, Central America. Brittany Ferries provides NHS discounts (Health Service Discounts) for workers in any role within a healthcare organisation. Not sure what to think of our situation. We have always found the staff friendly and efficient and we have been accommodated without any problemsExcellent service and customer careDenis, Good afternoon,Thank you for your review - it is greatly appreciated. Special thanks to the entertainment team who left our grandchildren saying they wished the voyage had lasted a week! Webaffinity credit union: 4600 n w 2nd ave/ des moines: iowa, 50313: 273074504: affinity credit union: 475 nw hoffman ln des moines: iowa, 50313: 021283547: affinity federal credit For traveling from Portsmouth to Le Havre by ferry, these Portsmouth and Le Havre maps will help you determine the driving route to and from the port. Its a complaint about their lamentable lack of operators to Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. Great news on the ferries etc. Once again, thank you for taking the time to write about your experience.Kind regardsLeahBrittany Ferries. Dear Helen,Thank you for taking the time to leave us your valuable feedback.I am sorry to hear that you have had difficulties speaking with us; we are experiencing high call volumes at the moment but are working really hard to answer customers as quickly as possible.Once again, thank you for your feedback.Kind regardsLeahBrittany Ferries. We use dedicated people and clever technology to safeguard our platform. Find 50% saving Selected Trips to France with Brittany Ferries.Just take advantage of this offer to save some cash. The clearance categories provide the best price at 100Percentpure & get an access to it.Hurry and dont miss out. Regarding the trip itself its only in February so will review that aspect then but have no doubt it will be just as high standard of service and support. Blamed on the weather but we were late loading, so make of that what you will. BF will deny all what I have said of course. If only there was competition on the routes out of Portsmouth again. Everything is applied with this discount.Come on and enjoy the discount in the whole site. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Terrible service. Return travel must be completed before 31st December 2022. WebThe company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Great service. Tripadvisor performs checks on reviews. Could be the last tme we travel with Brittany Ferries..The price this year for two nights hotel and cabins was 1353 last year three nights hotel with cabins was 850 with a promotion which was booked November the year before a bit of a price hike. They will answer your email as soon as possible. According to comparison site, Money Supermarket, if youre booking a cruise and need insurance to cover this type of holiday, conditions will vary according to the insurer. Our latest Brittany Ferries sales from May 2023.Get 20% on Service, take time to order now. In conjunction with this, we received negative feedback from customers so the decision was made to end the trial. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. Find 50% saving Selected Trips to France with Brittany Ferries. The only thing that prevented this from being five stars is I did have a very long wait on hold. not very good. I'm pleased to read that you enjoy our Plymouth - Roscoff route, and we are looking forward to welcoming you on-board again when the services resume in Spring.Best regards,JamesBrittany Ferries. BUT if people do decide to take a voucher, they can be processed straight away. This is not a review of crossing. Here at Brittany Ferries,Brittany Ferries sale - additional reduction 30% Service is ready to help you save a lot of money.Shop it before it expired. We were worried that the alternative crossings would be full of delayed lorries. Hello again, Velmas Dad. "The attached invoice contained the full amount of our refund. Jim Sign final reduction the Newsletter for Promotional Discounts and Special Offers. Hence it pays to renew rather than shop around at the moment. Unless a For a ferry booking, there will be no ATOL protection but there may be ABTA I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. Once again, thank you for taking the time to write about your experience. But you might be able to make a claim for a refund under a voluntary scheme called 'chargeback'. Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. I am sorry to read that your sailing was Your reset password link has been expired. This makes it a convenient way to take your car on holiday with you. We are storytellers. Kind regardsLeahBrittany Ferries, Gave up after 20 minutes on hold trying to resolve payment after you advised unable to take payment of a booking. Cabins were pokey. Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. Instead, I crossed the channel to Cherbourg and drove to St Nazaire. WebYou are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours Three hours for a journey of duration between eight and 24 hours As long as you have a valid NHS ID, you can take advantage of a vast range of Brittany Ferries discount codes and vouchers exclusive to NHS staff. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 24 April 2020. Unfortunately, we were unable to operate a passenger ferry service in order to protect both our crew & customers. I could also mention the cancellations of the crossings. Save Money With our Brittany Ferries offer.Get a chance to save money at Brittany Ferries. Apparently it will take weeks/months to process customers refunds, due to lack of staff resources. And last but not least, you are often in for a very short night with a 5 am wake up if you want a breakfast. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But what you need to remember is that discount codes of Brittany Ferries does not apply to some of its products in a special promotion period. (Is it worth attempting to rebook? You need to enter your email and friend's email in the recommended friend item of Brittany Ferries. Ferries leave Britain at around 11 pm and always arrive at 7am ish in France and. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. Many passengers were travelling without adequate insurance to cover the inconvenience and associated costs of cancellation caused by strike action. Want to speak to their customer services? If so it would be helpful if clarification could be posted on BFerries website.Hopefully Trustpilot will come to the rescue!Tom Leech, Dear Tom, Thank you for taking the time to write a review. Enter the email address associated with your account, and we will email you a link to reset your password, By clicking "Save and continue" you are confirming that you accept our 894646. We use cookies and similar technologies to provide you with the best web experience. Good afternoon,Thank you kindly for your review - we definitely agree with you there! This way, you can save more at Brittany Ferries when they pass the merchandise at brittany-ferries.co.uk. Very clever. If you registered before September 2020 and are logging in for the first time, please sign in with your email address and new password and we will send an activation link to your registered email address. Economy tickets are non-refundable, so you won't be able to get a refund. Jon W. Dear CustomerThank you for leaving your review.I am sorry that you are having difficulty trying to get through to us, our contact centre number is 0330 159 7000 if you still need assistance.Kind regardsKirstieBrittany Ferries, Ferry to Santander from Plymouth. My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. Choose from self-catering cottages, campsites and hotels - there's something for every taste and budget, making your holiday in France the perfect one. JavaScript is disabled. Dear FrancesThank you for your feedback about our website and customer service, we appreciate it! I was obviously too pessimistic and/or you were very persuasive with them! Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. Take your cash with you. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. We have just had our credit note for crossing on 5 June cannot rebook. Booked to travel from Portsmouth to Santander in May and obviously due to the current situation the crossing is cancelled. Registered in England No. but we can always help if you would like us to check for cheaper alternatives next time.I hope that despite your disappointment you are looking forward to your crossing in May. Itll be interesting to see how much they hike the premium. Brittany Ferries: Refund Refund Refund - See 1,296 traveler reviews, 494 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Financial coverage will be up to 80 per night. Offer is non transferable and is subject to restricted space and availability. Replies to negative reviews in < 24 hours, Read 1 more review about Brittany Ferries. morecambe fc owners how to get a refund from direct ferries. Here's all you want.Enjoy promotion on Brittany Ferries and don't hesitate. Dear Mike, Thank you for taking the time to write a review. With the easing of rules, we are no longer accepting requests for credit notes. Good morningThank you for your review.I'm sorry the telephone lines are busy at the moment. The VW California Club is the worlds largest resource for all owners and enthusiasts of VW California campervans. Sorry to hear you experienced a long wait on hold on this occasion. Brittany Ferries: Bad customer service no cash refund - See 3,245 traveler reviews, 820 candid photos, and great deals for Plymouth, UK, at Tripadvisor. From how to get a refund from direct ferries. Hello Clive,Thank you for your review - I'm sorry to hear that you were stuck in the queue for a considerable amount of time. I still have Two and a half months before BF take the Final Payment. Watch the small print when booking sites, unless you definitely can predict that C-19 won't disrupt things. The price difference was about 185 we are still waiting for it to be refunded. Super slick operation and fast turnaround by the Plymouth team. Brittany Ferries sale - additional reduction 30% Service. They will also gain adequate assistance for snacks, meals, refreshments and, where necessary, accommodation for up to three nights. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. WebDesired outcome: I would like a refund please. We look forward to welcoming on your return journey.All the bestJanineBrittany Ferries. Have become too expensive, when they are open. Kind regardsLeahBrittany Ferries. You can share and help Brittany Ferries certification courses with your friends and save them with voucher codes through these products. Michael O'Leary (Easyjet) was interviewed on the telly this morning. Only use if there is no alternative. You have paid 20.00 amendment fee as per the terms and conditions of your economy ticket and the remaining 6.00 is the difference in the cost as you have amended the outbound crossing date. We do normally get brilliant feedback about our cruise ferries and the ambience on board. Refunds are made via the method paid, so if a booking has been paid for by voucher the refund is made in the same way. Save Money With our Brittany Ferries Coupons.It is easy to claim an amazing discount on selected styles at Brittany Ferries. 3. Shame you don't have similar prompt resources else where. Good morning HollyThank you for your kind feedback for my colleague Ruby in our contact centre. During recent bad weather, we therefore suspended this service and re-routed passengers onto our Portsmouth-Caen service. Our original booking made in January for April was cancelled by the ferry company. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. The booker was extremely helpful and nothing was too much trouble. New European Union regulations on passenger rights in maritime and inland waterway transport including ferries come into force on 18 December 2012. 2. Grab a promotional code, discount code or voucher for 2023. 2023 Trustpilot, Inc. All rights reserved. First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. Terms & Conditions: Book with Confidence is valid for bookings across our Dover to Calais, Hull to Rotterdam and Liverpool to Dublin services for travel by 31st December 2022.Valid on bookings made by the 30th December 2022. Hello Kath,Thank you for taking the time to leave your review.I am sorry you did not enjoy your experience on board the Galicia. 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). Kind regards Jane Although got a flex booking disappointed we cannot make changes on line. Good morning RayThank you for taking the time to leave a review.When we introduced our new ships, we trialed including breakfast and dinner. Very helpful information on the phone. 1. Watch out when booking make sure it's the cabin you want very confusing. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Website says not available, (even if we book 3 months in advance), and I suspect that is not true. Brittany Ferries: Bad customer service no cash refund - See 3,332 traveller reviews, 850 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. No such luck. When a cancellation happens in advance, all customers are pre-advised by text messages: this is why mobile phone numbers are always requested at the time of booking. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. What was timescale. I will in future be looking at using another company. WebCredit Note Information. So I hope that will follow in 3 days. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Brittany Ferries cancelled the outbound trip because of the Covid-19 pandemic, and offered the couple a credit note, which they said they were happy to accept to save the company from having to issue refunds. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. We,ve tried to contact them for clarity on our return, unanswered phone messages, no email responses, all in all they're useless and as for their customer services, totally out of their depths! I am sorry to hear of your disappointment regarding your recent sailing with us and I'll certainly pass on your valuable feedback to the relevant department. If it is an urgent query regarding an upcoming booking, our call wait time is under 10 minutes today.Kind regardsJanineBrittany Ferries, My wife and I have booked a ferry trip to Santander on May 1st and pre information insists that an API is completed. Yes. Our recent crossing from Portsmouth to Santander was handled with the utmost courtesy and respect.. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. When I sent communication via their site stating they WILL give me a refund if crossing cancelled I had the predictable response.. a voucher. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at poferries.com. Depending on your circumstances, you may find your travel insurers can help. The cancellation fees are a bit high. Took over an hour from docking to get off though and Spanish customs/checks another hour so don't expect a quick getaway ;-), Good afternoon CliveThank you for your 5 star review.I am so pleased that you have had such a positive overall experience with usapart from the wait at customs.We look forward to welcoming you back on board again soon.All the bestNiamhBrittany Ferries. :)We look forward to welcoming you on-board in the near future.Best regards,JamesBrittany Ferries. The Package Holidays and Travel Trade Act 1995 gives travellers the right to a refund of all payments where a package holiday is cancelled by the traveller or organiser due to unavoidable and extraordinary circumstances. Brittany Ferries issued us with credit notes. Good afternoon,Thank you so much for your review - it is greatly appreciated hearing your kind words concerning our contact centre team. All Discounts Live And Tested.It's a great chance to have 100Percentpure's promotions. We have been locked up in Wales for almost 2 Months (Van on sorn) and if its possible and SAFE to go we will..If it looks like its not going to be possible then I will just cancel and lose the Quarter Deposit.. Not Sure about Stena ticket as Its "Supposed" to be Fully flexible and refundable but going on what ive heard None of the previous rules apply any longer. The staff were welcoming and helpful. Brittany Ferries: Bad customer service no cash refund - See 3,406 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. As your good friend, we shoule offer you a better price, so believe us.simple apply the coupon before you pay. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. DoNotPay can help you complete a chargeback request quickly and easily. Der Vorgang war problemlos.I had to cancel the trip. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Brittany Ferries: Refund Refund Refund - See 1,144 traveller reviews, 439 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. more. Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Customers were entitled to a refund under EU regulation 1177/2010. Holidaymakers struggle to get refunds. Thank you for your constructive feedback about electric cars.Best wishesLucyBrittany Ferries. Companies can ask for reviews via automatic invitations. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be Therefore, you can enter discount codes in the "discount" box in the lower-left corner of Brittany Ferries when making a payment. Forget it, their response is that " we'll send you a voucher". - See 3,342 traveler reviews, 853 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for choosing to sail with us!Best regardsJanineBrittany Ferries, Hello Jean,Thank you for your review - I'll be sure to forward your compliments on to the agent that assisted you (Sally).We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. This might offer you cover on purchases of any value made on debit, credit or prepaid cards. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. However, if the voucher that you used was as a result of us cancelling a previous sailing please contact our team here https://www.brittany-ferries.co.uk/information/contact and they can look into this for you. Sometimes no reason given. | Read 19,761-19,780 Reviews out of 22,508 If you checked out as a guest or are having issues amending your booking online please email us oncustomer.services@poferries.comorcall one of our friendly call centre staff on01304 44 88 88. First of all, please accept our apologies for the delay getting through to us. Enter the discount code & get discounts.So have a browse today and save a big amount of money. Affinity Federal Credit Union: Telegraphic Name: AFFINITY FCU: Location: Basking Ridge, NJ. NO sailings and No information.Brittany ferries are the only cross channel ferry company NOT taking passengers back to the UK. Registered office: 1 London Bridge Street, SE1 9GF. Which is unacceptable, as it is doubtful that we would ever travel with these cowboys again. No probs with customs either end. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries.
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