bt youview box stuck on loading

Hi John. - edited If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. OpenReach engineers to the house. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Thanks, are you saying that you think the hard disk has died then? 14-12-2020 If this does not do the trick, then your device may be due for a software update. You can restore your box back to its factory settings, letting you start again from a clean slate. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. mode 4 (interenet reset keeping recordings) are the ones to consider. 04-04-2020 The box light will turn blue, Press the button on the top of the box. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on It looks like you're new here. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. YouView TV Ltd 2023. Give it a couple minutes to get itself ready and then it should load as usual. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. http://videos.youview.com/support/maintenance_mode.pdf. This will keep your recordings but you do need an internet connection for it to work. Humax say that the failure rate is within industry norms, but they would, wouldn't they. 9h42. 12:54 PM, on 04:00 PM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Make sure you keep the box in standby. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 14-12-2020 Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. It looks like you're new here. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. By continuing to browse, you are agreeing to our use of cookies. It is strange because the catch up players work fine. I'm really glad to hear you've received the new box and all appears to be well. Give it a couple minutes to get itself ready and then it should load as usual. The Ethernet cable is securely connected to the Ethernet port. Sorry you are experiencing a problem with BTTV. 25-04-2019 If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Any suggestions/information gratefully received. 04-04-2020 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. 04-04-2020 It also failed any recordings set up remotely or more than 24 hours in advance. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". The guide works fine, as do the catch up players. Do you have a current BT TV subscription? I've tried that about 15 times now, to no avail. Go to the main menu by pressing the blue Home (or YouView) button on your remote. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. / 3.3.168: Complete: BT: 04-04-2020 By continuing to browse, you are agreeing to our use of cookies. This site uses cookies. Me too, on my DTR1010. 10h40. . Not sure what box model you have? Select Software Information. 01:04 PM, on Remember all of your recordings and personal data will be deleted. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. please let us know how you get on with a 4K recording. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. It is described at. Myview recordings and scheduled does the same. 17h30. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. You would be indeed wise to get your money back. Humax have a reputation for being the best Freeview / Youview boxes around. I've got a load of recordings I can't access. 13-04-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With regards to the non loading, this is normally a sign of a catastrophic failure. 12h01. The different options available are displayed below. 14-12-2020 I'm really glad to hear you've received the new box and all appears to be well. It is a bt youview box. Turn the power on using the switch found on the back of yourbox. Thanks for your time and help. Switch on the power switch on the back of your box and a red light should appear on the front. Youview box used to work, no problem with other gadgets. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Unplug and reconnect power to yourbox. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Thats not meant to happen. To check for a software update, follow the steps below: Press the YouView button, select settings . All Rights Reserved. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 14-12-2020 Youll be greeted with a friendly Hello telling you that your box has restarted. Hi@SiGreenwood thanks for sending over your details. Mine has just started doing the same thing. Sign in or register to get started. 24-04-2019 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. It is described at. There was a factory reset, but keep recordings option, but this failed. Read our cookie policy. on 14-12-2020 BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 24-04-2019 This happened to me a couple of weeks ago. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. on We followed the user guide instructions and Googled every possible solution without luck. You'll now see a warning screen. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Thanks in advance for any help you can give, on However, this time, that remedy does not seem to work. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. A YouView Box FAQ. My YouView box no longer starts up. It just seems to get stuck on the YouView loading screen forever. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. My box has a repeat problem. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 04-04-2020 Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Hi, thanks for your reply. Read our cookie policy. Hi, im hoping someone can help me please. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Some would say that yours has done well to last three years. Until I saw this thread, I was blaming that for this symptom. With regards to the non loading, this is normally a sign of a catastrophic failure. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. 05-07-2022 20h56. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Instructions for doing this can be found here: Mine has just started doing the same thing. p.s. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). At that time, I switched it off and left it unplugged for a minute or two. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Worked fine until last night. 02:48 PM, on IThanks for that, I'm surprised it lasted less than a year. I bought the box a few years ago to record and access freeview channels. It just seems to get stuck on the YouView loading screen forever. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 03:34 PM, on You can print a freepost label to eturn the box if you wish. 04-04-2020 Ive made quite a few recordings, although none in 4K yet, all with no problems. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. Thankfully most of the programmes were also recorded on my freeview play box. . I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. 05-07-2022 Press and hold the reset button on the right-hand side of the box. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Update 2: Have tried software reset (recommended) and both factory reset options. You can print a freepost label to eturn the box if you wish. YouView TV Ltd 2023. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). We know how important recordings are so we do offer options to keep your recordings. The aerial cable is securely connected to the Aerial In/Antenna In port. on We haven't changed anything. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. More info. 12-04-2020 Very happy. 17h05 Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. on Have you upgraded recently ? on 11h53, on I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Hi John. The hard drive sounds like its trying to do something but nothing happens. Sign in or register to get started. Need help with these connections? The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. If youd like to join in, please sign in or register. It is a bt youview box. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. I've seen a packageremoved when a fibre upgrade has been done. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Already know your box model? there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If it does then you have the original Humax DTR-T1000. YouView+ UHD box stuck loading and needs full factory reset. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Select Update Software. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. on Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. This first happened about a week ago. I've sent you a Private message explaining how you can contact the forum moderation team. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Visit our full contacts page here. Only change is that I had to switch channels on broadband recently. We need to access Maintenance Mode from the start up screen. If you look on the public YouView forum, there may be posts there showing you how to do it. 22h00, on We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Cheers . Either way, the box is effectively dead. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on However, this time, that remedy does not seem to work. I've tried all the options on Matainence Mode and get an error all the time. You do not have permission to remove this product association. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. on Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Hi, no I don't have a subscription. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. (As fine as they ever do on my poor internet connection lol). 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Any advice would be appreciated. If you speak with our customer loyalty teams they can add This to the account for you. p.s. Update: Looking at some of the advice on this site, I have tried some of the reset options. You may be able to get it working again by going into Maintenance Mode and performing a reset. 06-05-2019 If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. My YouView box no longer starts up. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. All rights reserved. If youre using Powerline adapters, make sure these are connected also. 04-05-2019 Thank you so much. I would still be inclined to get it replaced under warranty. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . 01-05-2019 Factory reset, delete recordings. When I powered it back on, it seemed to work again. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. 06-05-2019 Visit our full contacts page here. 14-12-2020 I will also have had a BT Youview box from BT just under 6 months now. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Re: YouView+ UHD box stuck loading and needs full factory reset. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. I believe there is a maintenance mode which you can get into, which may give you more recovery options. - edited This first happened about a week ago. (Yes, I have pressed the 'Me Too' button.) All rights reserved. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Youview Box stuck on please wait. 12h21. 11:52 AM. Make sure you keep the box in standby. I'll let @JohnC2 as he isn't in the office today. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I am now trying a full factory reset. Ive done a factory reset to no avail, any ideas? YouView TV Ltd 2023. 23-04-2019 Release both buttons a few seconds after the BT logo appears on the TV screen. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. on Once you have had a chance to test it out post back and let me know how you are getting on. 01-05-2019 It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Post back and let me know. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Follow these steps: Turn the power on using the switch found on the back of your box. 15-12-2020 See our connection guide. Within three seconds press and hold the power button on the front of the box and hold both buttons. (Yes, I have pressed the 'Me Too' button.) (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . on Internet/USB Recovery, keep recordings. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 17h00. on on Glad our loyalty colleagues were able to help. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . My husband . Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. We use cookies on our website. 04-04-2020 I'm happy the new box is working well. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. This site uses cookies. 17h16 02:18 PM. 17h07. We have a tv contract with bt. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Model number 91-00438. 04-04-2020 If you give our Loyalty Teams a call on03451720046 they can add the required product for you. I can't tell you what the model or software . Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Thanks for posting back with what seems a positive result. on If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. The factory reset keeping recordings worked! TalkTalk is sending a new TV box. on This can be causes by it being knocked while it was turned on. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. 15-12-2020 YouView TV Ltd 2023. on 9h11. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Hi, my youview box is stuck on the loading page. Welcome to the Digital Spy forums. All rights reserved. 17h17. The YV persistently tells me it can't connect to the internet. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. More info. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. If you're not and you don't, it's time to go shopping. If you want to continue, just enter the numbers shown on the screen . Hello. Model number 91-00438. Are you familar with perforing maintenence mode resets on Youview boxes? Hi@SiGreenwood Did you receive the new box OK? I have had a retail Youview box almost two years now and have had very little problems with it. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Which youview box model is it ? Are you currently in a TV contract with BT ? you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Your account is set up as TV store only and a TV account should be set up as multicast. The broadband still keeps dropping. This can be causes by it being knocked while it was turned on. BT TV. Thanks. I've arranged for a replacement box to be sent and returns packaging to return your existing box. 14-12-2020 Internet/USB Recovery, delete recordings. mode 4 (interenet reset keeping recordings) are the ones to consider. Worked fine until last night. 16h45. By selecting Accept, you are agreeing to our cookies. OpenReach engineers to the house. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. All rights reserved. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. The broadband still keeps dropping. To have two die on you like this sounds like very bad luck. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Release the down button and press the power button to say yes. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. 01:40 PM. 20h29. 15-12-2020 Until I saw this thread, I was blaming that for this symptom. Yes everything seems to be working correctly. 11:35 AM, on Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints.

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